If for any reason you are not entirely satisfied with your goods and wish to return your purchase to us, we will happily offer you a full refund or exchange. Simply notify us within 14 days of receipt of your intention to return your purchase. Please return your goods within 30 days of receipt, ensuring they are in their original condition and making sure to include your order confirmation and any documentation and/or certificates. Any refund made will be reimbursed to the same payment method as the original purchase. Any customised items purchased that have been engraved or personalised cannot be returned for a full refund.
- Notify us within 14 days of receiving your order
- Return your purchase within 30 days of placing your order
- Original condition together with any original documentation and/or certification
- JPB watch or jewellery presentation box must be included with the return
- Pack carefully and seal securely
- Enclose a copy of the receipt with request to refund
- For added security, we recommend tracking and insuring your parcel with signed-for delivery
- JPB Jewellery LTD are not liable for your return item until it has been received
- Retain your proof of postage and record the tracking number
- Please allow up to 10 working days after receipt for all refunds and exchanges to be processed
- If you have not received your refund within 10 workings days of us notifying you that your refund has been processed, please contact us on 01484 534885 for assistance.
If items are returned after 30 days of purchase we are within our rights to refuse a refund but may be willing to offer an exchange, subject to the item being in its original condition. In the unlikely event that you receive a product that is damaged or incorrect then please contact us on 01484 534885 for assistance.
Please Return Items To The Following Address:
JPB Jewellery LTD
3a Half Moon Street
If you have any further questions, please feel free to call us on 01484 534885